This Refund Policy applies to bookings for Nova Compute workshops and training. Because our cohorts have a small, fixed number of seats, a confirmed booking holds a place that we cannot offer to someone else, so please review these terms before you book.
1. Workshop Seat Cancellations
If you cancel your individual workshop seat, the following applies based on how far in advance you notify us (measured from the first day of your cohort):
- 14 or more days before: full refund of the amount you paid, less any non-refundable third-party processing fees.
- 7 to 13 days before: 50% refund, or a full credit toward a future cohort within 12 months — your choice.
- Fewer than 7 days before, or after the workshop has started: no refund. You may instead transfer your seat (see below), subject to availability.
2. Transfers to Another Cohort
You may move your booking to a later cohort once at no charge if you request it at least 7 days before your original cohort starts, subject to availability. Transfers requested with less than 7 days’ notice may be accommodated at our discretion and may be subject to a re-booking fee.
3. Sending Someone in Your Place
If you cannot attend, you may send another eligible person in your place at no extra charge. Just let us know the substitute’s name and email at least 48 hours before the cohort begins so we can prepare their materials and certificate details.
4. If We Cancel or Reschedule
If we cancel a cohort or change its date and you cannot attend the new date, you will receive a full refund of the amount you paid, or a full credit toward a future cohort — your choice. We are not responsible for any other costs you may incur, such as travel or accommodation, so we recommend booking refundable travel where possible.
5. No-Shows
If you do not attend your cohort and did not cancel or transfer in advance under this policy, the booking is non-refundable.
6. Corporate and Private Training
Corporate, on-site, and custom training engagements are arranged separately, and their cancellation and refund terms are set out in the applicable proposal, statement of work, or written agreement. Where those terms differ from this page, the written agreement controls. Deposits for custom engagements may be non-refundable to cover scheduling and preparation.
7. How to Request a Refund or Transfer
To cancel, transfer, or request a refund, send us a message through our contact form using the email address from your booking, and include your name and order or confirmation details. The cancellation date is the date we receive your request.
8. How Refunds Are Issued
Approved refunds are issued to the original payment method. Once approved, refunds are typically processed within 5–10 business days, though the time it takes to appear on your statement depends on your bank or card issuer. Third-party payment-processing fees may be non-refundable.
9. Questions
If anything here is unclear, or your situation is unusual, please reach out — we will do our best to be fair. Reach us through our contact form.